We want every order to be right. Here's when and how we refund.

Eligible for a full refund

• Order never delivered.
• Wrong order delivered (you got someone else's food).
• Major items missing and the restaurant cannot replace them.
• Food arrived spoiled, contaminated, or unsafe to eat.

Partial refund

• A single item missing or incorrect.
• Food arrived significantly cold due to driver delay (not weather or traffic).

Not eligible

• You changed your mind after the restaurant started cooking.
• You provided the wrong address and the driver could not find you.
• You did not answer the door or phone within 10 minutes of arrival.
• Taste preference issues that are not a quality or safety problem.

How to request

1. Open the order from your Orders page within 24 hours of delivery.
2. Use the "Report an issue" option, or contact support.
3. Send a photo if the food was damaged or wrong.

Cancellations

• Free cancellation before the restaurant accepts the order.
• After the restaurant accepts, the food cost is non-refundable; delivery fees are refundable until a driver is dispatched.

Refund timeline

Approved refunds are returned to your original payment method within 5–10 business days.